Return and Refund Policy
Refund and replacement policy for dry fruit tea orders paid on goldcoastgiftss.com.
No change-of-mind returns
Food and beverage products are not eligible for return or refund for change-of-mind, incorrect preference choice, or delay not caused by us.
Eligible refund or replacement cases
You may request a refund or replacement if the item delivered is damaged, defective, or materially different from the approved order specification.
How to make a claim
Submit claims to [email protected] within 7 days of delivery and include your order reference plus clear photos of the issue and packaging.
Approved refund timing
Where a refund is approved, it is initiated to the original payment method within 5-10 business days. Your bank or card provider may take additional time to post funds.
Contact
Refund support: [email protected]. We aim to respond within 2 business days.